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Optus Fake Advertising

I received a phone call from Optus in regards to receiving a "free" optus wireless broadband stick. I was sceptical about the offer and questioned the optus representative, they told me the offer would incur no fees and if i continued to use the broadband stick after a set amount ...

Optus Business Customers

All Optus Business customers signing up to any contract can ask for a month or 2 free access without any hesitation. Store Managers have the ability to approve up to 3 months of free access to anyone signing up to a new business contract with an ABN/ACN.

How to save min. $143.40 annually by dumping Telstra or Optus Landline

Telstra charge at least the following for a basic phone. (source - http://www.telstra.com.au) Monthly Charge $20.95 Untimed Local Calls 30c Call connection fee (for timed calls) 45c or Optus (http://personal.optus.com.au) Monthly Charge $29.95 Simply dump Telstra or Optus and get a ...

Optus prepaid mobile phone - ripoff or not?

I used Optus prepaid moblie phone for few years. Before each time I re-charge they allow to use it for 6 months before I have to recharge again but now they change plans and force customers to recharge from 7days plan to 30 days plans. I mobile phone to make ...

Automated Account Upgrade Query (Optus/Virgin)

There's a sneaky way to check to see if your contract is ready for renewal. SMS the code 'U2DCHK 04' to 0406 650 430. This is an automated account upgrade check which returns a percentage based on your current plan length, amount of money committed to the plan and ...

Mobile Phone Accessories

They sell those after market self branded accessories for $20, but they probably only paid about $2.50 for them.

Sales Force Salmat - Telstra Call Centre

Asking for a supervisor can also be difficult because then the 'customer service rep' is pretending to get their supervisor, you have probably been put in a queue to Big Pond Tech Support. Working for this company is also not much better. My usual situation was to have a customer ...

Sales Force Salmat - Telstra Call Centre

I worked in a Telstra billing department for HP, mobile and internet. If you have ever had a problem with billing or the people you spoke with couldn't give a cr@p, they were contracted by Salmat. Sales Force Salmat is paranoid about security - and so they should be ...

High Excess Data Charges are Illegal and can't be enforced

The law in Australia is that in a civil contract (like when you sign up to an internet data plan with Telstra at say $50 for 100GB a month) any provision that seeks to impose or charge a penalty is void and unenforceable. The charge must have some reference to ...