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Telstra Bail Out

The government bail out of Telstra is already underway. It's called the NBN. The Liberals sold Telstra to mum and dad shareholdersto pay off government debt. Then put a few politically appointed people on the board and incompetent CEO's to manage it so that they could milk it ...

Telstra phone warranty

I am signed up for a 2 year contract with telstra and still have 2 months to go before it finishes. When I signed up telstra supplied a phone to me, it has stopped working and they refuse to repair/ replace it. They will cancel my contract if I pay ...

High Excess Data Charges are Illegal and can't be enforced

The law in Australia is that in a civil contract (like when you sign up to an internet data plan with Telstra at say $50 for 100GB a month) any provision that seeks to impose or charge a penalty is void and unenforceable. The charge must have some reference to ...

Sales Force Salmat - Telstra Call Centre

Asking for a supervisor can also be difficult because then the 'customer service rep' is pretending to get their supervisor, you have probably been put in a queue to Big Pond Tech Support. Working for this company is also not much better. My usual situation was to have a customer ...

Telstra's little secret

I use to be a employee of Telstra and I have something to share with all you Telstra customers who feel they have been ripped off because they weren't told properly about the deal they offered and ended up with a huge bill. Well here goes. Let say the ...

Telstra Phone System Finance Bundle Scam

Telstra and Capital Finance are scamming cash strapped small business owners into signing contracts for up tp 60 months for rental of a phone system bundled with an agreement to rent a minimum amount of fixed phone lines from Telstra for up to 60 months. If you want to leave ...

How to save min. $143.40 annually by dumping Telstra or Optus Landline

Telstra charge at least the following for a basic phone. (source - http://www.telstra.com.au) Monthly Charge $20.95 Untimed Local Calls 30c Call connection fee (for timed calls) 45c or Optus (http://personal.optus.com.au) Monthly Charge $29.95 Simply dump Telstra or Optus and get a ...

Faster internet in rural areas for free

If, like me, you live in an outback rural community you will know how shockingly slow the internet speed is out here. I've always been with Telstra satellite for my internet but a few months ago I discovered a way to get faster internet for free, that Telstra doesn ...

Bad Telstra

Telstra are stealing any lost customers automatically back to their network without correct authorisation. Current estimates is they regain more than 1000 customer accounts back to Telstra everyday. As a worker in the Telstra call centre we are informed to call the customer and say a few hello's to ...

RE- Vodafail

I wouldnt mind knowing if this guy who has started a webpage about Vodafone is a customer and not a disgruntled employee. Vodafone may not be much good with reception etc. but Telstra isnt that great either and the customer service from Telstra employees are the rudest people i have ...

Sales Force Salmat - Telstra Call Centre

I worked in a Telstra billing department for HP, mobile and internet. If you have ever had a problem with billing or the people you spoke with couldn't give a cr@p, they were contracted by Salmat. Sales Force Salmat is paranoid about security - and so they should be ...

Yellow Pages On Line Rip Off

I have been paying Sensis $250.00 per month for on line advertising. I tried to get my Sensis account manager to call me for 12 months to get changes made to the add. The account manager finally contacted me when it was time to get me to sign a ...

Bypass the queue on Telstra technical support

I work for Telstra as a field technician and if we are ever on a job and need to get through to technical support urgently there is a very simple way of bypassing the queue. We simply send a SMS to "0416905515" with "IDSMetro" and as soon as next available ...

customer serivce - sensis 1234 vs virgin red pages

if you have a telstra phone call 1234 they cover white pages,yellow pages,street directions, movie times ,sports scores, wilkipedia , the staff get better statistics if they get connection and their target is over 70 percent average said a good mate who used to work there but left due ...

Mobile rip offs

After over 12 months of dispute about a message bank charge, which I had already blocked years before, I finally went to the Ombudsman. They don't deal with problems over 12 months old, so Telstra kept me hanging for that amount of time, and then dropped it! They have ...

Telstra wireless mobile rip off

Be wary of the amount of money Telstra rip you off. I recharged my mobile internet for $50 taking the total to $64 to last me the rest of my time away for a training course. Two days later the total credit was $28. I checked my history to see ...

Mobile Phone Accessories

They sell those after market self branded accessories for $20, but they probably only paid about $2.50 for them.

VODAFONE is great!!!!

I LOVE vodafone, granted they have some of the worse reception but their phone plans are brilliant, and i have been with them since early 2000's and have always have amazing customer service from them. They do endless refunds and waive fee's at all angles. All the service ...

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